Employees and wellbeing support

The health, happiness and wellbeing of the employees that are spread among the Hg Family are crucial to us. The number of employees across our portfolio have more than doubled from the end of 2018 to the end of 2021 to number 55,000. The people in our portfolio are the most important asset. They are absolutely key for the growth and success of each business. A more engaged workforce contributes to increased productivity, customer loyalty and a lower staff turnover.

We encourage our portfolio companies to conduct surveys to measure levels of engagement among their workforce and our ‘HR, People and Culture’ community and Hangouts collaborate on these topics. In 2021, 94% of our businesses conducted an employee engagement survey.

An employee Net Promoter Score (eNPS) is a basic positive/negative feedback score which is calculated based on the percentage of promoters minus detractors in a business. 74% of our companies did an eNPS survey and the average eNPS score across our portfolio was 40. To put this into context; an eNPS score between 10-30 is considered good. eNPS benchmarks are industry specific, the average eNPS score in SaaS software businesses is approximately 27. With an average score of 40, our portfolio is performing above that. An increasing percentage of our portfolio is prioritising health and wellbeing support among its employees, and 82% now have initiatives to promote mental health.

Employee engagement case study

Employee engagement case study